Job Title

Customer Service / Marketing Specialist

Duties and Responsibilities

A full-time position with International Press of Boston, an academic publisher of highly regarded scholarly journals and books, in Somerville not far from Harvard University. Regular duties will include:

Customer Service

• Process orders for journal subscriptions—via subscription agencies and directly from customers.
• Process orders for books—from private buyers and from our distributors and retailers.
• Work with our subscription agencies, distributors, and retailers—to fulfill their orders and to ensure they have all necessary information about publications, prices, etc.
• Assist customers as needed—answering questions, resolving order problems, etc.
• Manage records—orders and invoices, payments customer data, etc.
• Send payments to vendors.
• Prepare weekly and monthly sales reports.

Marketing

• Gain knowledge of and insight into our publications, our business, and the world of scholarly publishing in general.
• Introduce new publications and increase sales of existing publications.
• Become aware of our potential advertising and promotional forums.
• Suggest specific advertising or promotional opportunities
• Assist in implementing advertisements and promotional activities.
• Help to develop and implement co-ordinated marketing plans.

Required Experience

We are looking for someone who will bring a thoughtful, methodical, and highly organized working style, and an attentiveness to detail.

• Bachelor's degree from an accredited institution is required.
• Strong written and spoken English-language skills are required.
• Fluency in other languages is desirable: particularly Mandarin Chinese, Japanese, and Korean.
• General skill in dealing with Microsoft Windows is desirable.
• Experience with QuickBooks software and Microsoft Excel is desirable.

Instructions

Please mail or e-mail your résumé or C.V., with a brief letter. Please, no telephone calls.

Attn: CSM position
International Press, Inc.
PO Box 502
Somerville, MA 02143

Email: lixin@intlpress.com

Posted on 18 October 2011

International Press of Boston, Inc, located in Somerville, Massachusetts, is an equal opportunity employer and does not discriminate in any way in our employment practices.